1. scope of application

For all orders via our platform, the following terms and conditions apply.

2. contractual partner, conclusion of contract

The purchase contract is concluded with Mailcampaign a division of Hendrik Thurau Enterprises.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. The confirmation of the entrance of your order takes place by E-Mail immediately after sending off the order.

For services refunds are excluded once the service has been used. Renewals can be cancelled at any time, the termination will be at the end of the regular end date, a refund is excluded.

When the contract with us is concluded depends on the payment method you have chosen:

Online payment
We accept your order by sending an acceptance in a separate e-mail.

3. payment

You agree to the transmission of all invoices by e-mail. The consent can be revoked at any time. In the event of default in payment, we reserve the right to charge you the statutory default interest at a rate of nine percentage points above the base rate as well as a flat rate of 40 euros. Further claims remain unaffected by this. The following payment methods are available to you in our shop:

Online payment
When selecting the payment, we will deliver the service after receipt of payment.

4. reservation of title

The goods remain our property until full payment.

5. Warranty and Warranties

Unless otherwise expressly agreed below, the statutory liability for defects shall apply.
The above restrictions and shortening of the limitation period shall not apply to claims for damages caused by us, our legal representatives or vicarious agents

· in the case of injury to life, body or health,

· in the case of intentional or grossly negligent breach of duty and fraudulent intent,

· in the case of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

· within the framework of a guarantee promise, insofar as agreed or

· as far as the scope of application of the Product Liability Act is opened.

Neither party shall be considered in fault or breach in the instance of any non-compliance due to an act of higher instance such as fire, explosion, flood, or acts out of control such as riot, war, terrorism. In such event the party is expected to notify the remaining party with a resolution date.

Information on any additional warranties that may apply and their exact terms can be found on the product page and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 – 18:00 clock under the telephone number
+41 (0) 61 5118085 as well as by e-mail under: [email protected]

6. adhesion

For claims due to damages caused by us, our legal representatives or vicarious agents, we are liable without limitation as required by law

· in the case of injury to life, body or health,

· in the case of intentional or grossly negligent breach of duty,

· in the case of guarantee promises, insofar as agreed, or

· insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

Neither party shall be considered in fault or breach in the instance of any non-compliance due to an act of higher instance such as fire, explosion, flood, or acts out of control such as riot, war, terrorism. In such event the party is expected to notify the remaining party with a resolution date.

7. dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/ .
We are not obliged and not prepared to participate in dispute resolution proceedings before a consumer arbitration body.

AGB created with the Trusted Shops Legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte .